Getting Stuck On A Problematic Vending Location

I have an extremely good vending location in surrey which i visit once a month.

It is a 24/7 vending location where there are constant production in a factory.

These types of locations are very desirable since your vending location with pop and snack machines are always used up especially on the night shift.

factory type location
factory type location

On my monthly visits i normally expect everything to be sold out on both machines.

Problem is that sometimes you get frustrated because the machines are perennially vandalized. The pop machine is very heavy but people managed to shake it and they stick a something from the delivery bin to hook free cans.

nice guy who works in the location
nice guy who works in the location

The snack machine is used to be being shaken all the time.

At times when i forget to put the security tabs on the tray, the tray will just stick out all the way touching the front glass.
The location is unique and the previous owner was being told to move out. But the machines cannot be taken out because of the small doors.

The location had the machines moved in at a time when the doors are still wide prior to renovations.

lucky cat
lucky cat

As a vendor you would wonder if you are lucky to be getting stuck with the location forever.

It is very good for me if you have proper security measures from vandalism.

Would you be happy to have such a location ?

This particular location always have coin jams, pop and snack machines being moved and nudged all the time. I guess there is no perfect location when you are in the vending business.

When i took over the location from the previous owner the management had so many requests and complains a lot.

So many requests to a point that i got so many annoying calls on loosing customers money. And wanted an immediate solution.

Of course as a vendor i would provide superb service. It is just that this location is unique where the customers are always the same group of people using the machine.

This is the only location that customers doesn’t respect the machines.

As a vendor, do not assume that everyone knows how to use a vending machine properly. You have to always keep up with the customers qualms and concerns.

This location is highly desirable even thou it is laden with unexpected time loss on repairs and frustration on my monthly visits.

I have a headache today hoping it will go away the next day.

There is nothing to complain about on a location.  Doesn’t require commissions and no requirement on servicing schedule visits even when the machine is empty for weeks.

take a break and ponder
take a break and ponder


Would you keep this kind of location if it was you ?

pop machine have to unplug all the time when servicing, i might get an electric shock
pop machine have to unplug all the time when servicing, i might get an electric shock
the tray moved forward to the front glass because of shaking
the tray moved forward to the front glass because of shaking



this the only way for the machines to move
this the only way for the machines to move
this the only way for the machines to move
this the only way for the machines to move
this the only way for the machines to move
this the only way for the machines to move
machine too big to pass thru the smaller doors
machine too big to pass thru the smaller doors
machine too big to pass thru the smaller doors
machine too big to pass thru the smaller doors
machine too big to pass thru the smaller doors
machine too big to pass thru the smaller doors
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Okay Google Saved My Day

ok google lets go to downtown vancouver without traffic
ok google lets go to downtown vancouver without traffic

I have been more than ever relaying on ok google nowadays especially when im lost or when doing some simple task.

Ok Google saved my day which 3 days ago.  As usual i switched on my GPS on my dashboard and getting ready for work. Normally when i go to multiple locations, i program the various addresses on my GPS before i set off.

oh no gps is not working
oh no gps is not working

I was in panic mode when i turned on my GPS because it keeps on looking for signal forever.

I switched off the GPS and connected my backup GPS ( both of them by the way are TOM TOM ) and it was up to no avail. Both of them are forever looking for signal.

i was wondering what happens when service companies, couriers, taxis and on the road mobility can still perform without a GPS ? If there are a lot of companies relaying on GPS then it would be detrimental to their businesses if the GPS didn’t work even for a few hours. Imagine how much money and time will be wasted ?

Luckily i got a very cheap plan on Freedom Mobile with unlimited data plan and OK Google is used for so many times during that day and actually it was OK Google who saved my day.

good thing i have data service lte with my phone
good thing i have data service lte with my phone

It was Google maps with my OK Google that propelled me to have a productive day.

When i got home from work.  I was searching the problem i encountered on looking for signal problem and it was on the triangulation problem sometimes on the satellites. The topic was very technical and i didn’t bothered to pursue the root cause.   After loading and unloading, my brain doesn’t seem to work on that moment.

I was searching for looking for signal problem and stumbled into a very useful free multiple route software.   It is very useful especially if you have like 6 to 10 locations every day.

I try to do the locations in a single area but sometimes there are situations that maybe there are 3 locations in Vancouver for example and another 5 locations in Richmond. So the multi route planner will handily come into play. This will work for everyone when going to multiple route.

Here it is :

the good about this is free for usage up to 20 locations and then you opt to subscribe if you have more than 20 locations.

ok google lets go to ...
ok google lets go to …

Conclusion :

It would be a great addition to have an unlimited data plan.  When you are self-employed going to multiple locations every day. For me a multi route planner is an bonus and great to use at certain times if you need it.

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Moving Out Moving In

When you are doing your vending machine business you need to have great customer service in order to stay afloat.

and never move out since everyone’s likes the idea of stability.

You always wanted to have a stable business especially if you have done all the moving and time consuming placement.  Providing great customer service at all times.

praying that customers are always happy
praying that customers are always happy

In my experience you always have to be a yes-man all the time.

Everyone wanted to stay in business no matter if the location is small or big.  Better treat everyone the same and the importance of servicing when a problem arises that needs attention.

In many years of servicing my customers.  I had some occasions that they are either closing down their business or moving.

I had some early experience that the location simply tells you they are moving out.   Machines needed to be move.

vendor moving to new customer location
vendor moving to new customer location

I had a location that i serviced it very well during the early days of my vending.  The management just tells me to remove the machine since they are moving out.

The said location had another vendor during that time and never consulted me. They have another vendor on the new location.

During this early days of vending i thought that this is a common practice here in North America.

So i had my head programmed not to feel bad if suddenly a location will tell you to move out.

So i’m not expecting anything anymore and what i do it just try my best to service all my locations.

customer likes you as a vendor

After that regrettable incident i myself is very surprised that my locations that im handling have no more problems.

Most of them actually when moving out to a new facility opt me as their vendor.

Today as usual when i was servicing my location, the person in charge told me that they are moving to a new location and i need to removed my machines.

Inside my mind there were adrenalin racing thoughts that maybe this place will be another location to be taken out of my portfolio.

But when he continued to talk i was smiling as usual, he said that they are moving to newer facility and needed me to follow with them moved to new facility.

I guess if you treat your customers very nice and once you have been in the location for a long time and the location sees you that whenever a problem arises and you always take immediate action.

They would have more empathy toward their old vendor and would likely to follow them whenever they relocate.

always keep your composure

I just have a great composure all the time when i’m servicing all my locations and always listen to them if there are any concerns.

Doing the vending business here in Canada is very similar in contrast when i was still in the Philippines.

In the Philippines as the owner of the shop, you have to have great rapport with the management of the building.  Likewise always adhere to customer service since they will reflect to everyone even to the top management.

If there are problems like building renovations for a year and needs to be relocated first then the management will always consider the tenants with good relations as priority.

Conclusion :

In the vending machine business or whatever business you are in, you treat everyone the same small or big.

Resolve problems immediately because people do not want complaints.  Customer service is very important.

If you get a lot of complaints on service and machine problems too much then you will be moving out more often than moving in !

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Can Bad Weather Be A Hindrance To Do Your Vending Business ?

Doing my vending business here in Vancouver is no different when i was still doing my wholesale business in the Philippines.

Typical Mall in the philippines in urban cities
Typical Mall in the philippines in urban cities

When i was still back in my home country in the Philippines during the late 90s

doing my memory chips, computer motherboard, hard drives and software deliveries to my clients, during the months of July, August and September there are always warnings of tropical typhoons as we call it in the Philippines.

jeepneys mode of transportation in the Philipines
jeepneys mode of transportation in the Philipines

Manilans ( Urbanites living in the city ) are used to the flooding,

gridlock and traffic standstill. During the heydays of computer boom where there are about 20 million of people living in a very densely populated city of manila, the demand and hunger for computer parts is insatiable.

typhoon season in the philippines
typhoon season in the philippines

I have floods of orders and it is meant to be delivered even thou there is a tropical storm,

in Manila city the government categorize the storm as signal number 1 for intermittent rains, signal number 2 for heavy rains causing some flash floods and meant that elementary and high school are deemed to be closed for such occurrences and signal number 3 is declared as public emergency meaning that work and schools are closed and everyone has to stay safe with storm passing about 150 to 200 km/ hour.

similar picture on one of my scooters
similar picture on one of my scooters
similar picture on one of my big bikes as they call it in the Philippines
similar picture on one of my big bikes as they call it in the Philippines

It was also a coincidence that during that time frame on my journey in business that i had several trusty scooters and big motorcycles

and they are used for 90 to 120km/hour when using them in the intra city deliveries. In the computer business everyone that i serviced are open even thou it is category signal number 2 storms knowing that there are flash floods up to the knee-deep on some streets.

looks like me during my early days in deliveries
looks like me during my early days in deliveries

You see when you are selling high priced small parts, you can get away with a small speedy scooter in Manila

where traffic is often grid lock or in complete chaos, when there is a blockage you simply make a quick turn and go for a side street and Manila is a maze of small streets interconnected and if a delivery van cannot pass then only a scooter can squeeze through. Actually my kudos to all my scooters and motorcycles that i really was able to succeed in the computer parts business during that time. After all a scooter is easy on gasoline and maintenance.

still not used to the snow here in vancouver
still not used to the snow here in vancouver

Presently here in Vancouver, BC whenever there is a snowfall warning,

i still try to go service my vending locations, i as usual got up early morning and headed downtown where i need to service some locations during the later part of the week and especially towards weekend.

The thing is that i use a huge delivery van a Ford T-150 with cheap products ( chips, pop and chocolate bars ) and im not that nimble and quick as with a motorcycle since you have to stay in your lane and if there is a snowfall warning even thou you are extra careful the vancouverites are not used to snow and get huge delays.

flooded streets everywhere in Philippines
flooded streets everywhere in Philippines

The difference with tropical storms in Manila is that i had several partial flooding

that reach up to my brakes and almost reaching my engine at times when I am drive a car while braving my way to reach the corner that the water is lower than knee-deep and praying that the engine will not die or else, i think you have the picture.

The demand for my chips, pop and chocolate bars i guess is the same here as compared when i was selling computer parts during my days in Manila, it is only that it is harder now because you have to find a big space to park and you need to have your heavy dolly and bin filled with certain specific favorites on every different location that you go to.

I was making the comparison of the 2 different scenarios when doing business in Vancouver, BC and Manila City. In Manila you can get away with quick deliveries since they are ordered in advanced and well packed, unlike here you have to be a psychic to know what the machines need to be filled when in the process of putting the products into your bin and travel time after struggling in finding a parking space.

I have learned my lesson that if there is a snowfall warning,

it would be wise not to push the issue and join the chaos and gridlock. Better be safe than sorry. There are a lot of vehicles today from downtown going back home after the onslaught of snow and there seems to be a standstill of crazy rubber burning wheels turning uphill and not advancing.

I was lucky that i always made a detour even thou the side street is covered with snow and still make it to the next major street with a lesser slope towards an early way back home.

Conclusion :

If you are self-employed and think that because there is a calamity like tropical storm or a snowfall warning,

it might be better just to run alternate route that is on your turf and make time in doing some paperwork and much-needed errands and perhaps go for that long awaited well deserve haircut i would say !

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How To Deal With Customer Loosing Money On Vending Machine

When you are doing the vending machine business on a daily basis,

you always contemplate that no one calls you during the day especially when you are driving and going to locations. I personally try to stay away from the mobile phone when im driving simply because we don’t want to end up in bad scenarios like : the dreaded police reprimanding you and also the fearful event that you’re driving license might be suspended and of course a split-second accident which will negate the possibility of setbacks and delays on doing your vending business in case you get a bad hit with the thought also if you get a whiplash and unforeseen internal injuries which you might succumb.

I personally leave the mobile phone alone

even when it rings or when i hear some notifications. It sometimes triggers you to answer and act immediately since customer is always number one. Customer must always be served and answered immediately when they call, it is the lifeline of your business. If there is 1 unhappy customer with influence even thou the other 99 or hundreds in the office is happy, you will be in big trouble since it only takes one individual to take you down.

It is just like owning a self-employed business here in Vancouver, BC or perhaps anywhere that is connected to Yelp or other online rating system. If there is a negative comment and opinion, your business will be asking for it. As self-employed business entrepreneur it is really though to make everyone happy and even if you are Michael Jackson, there will be always a particular individual that abhors your guts or the way you conduct your business.

That’s why i always have to be very restrictive and prefer not to talk to people because we are in the era where one should be extra cautious with actions and words.

If you talk too much and get comfortable it is not recommended since most people nowadays are very cautious and might think you have a hidden agenda or might label you with something, so the best approach is just smile, be polite, refill and leave.

But there are a lot of occasions that i have to leave it with people who do the talking to me and if i feel that they are very receptive and have the same wavelength then i will begin be comfortable and start to be very friendly and talk anything that is under the sun and just talk to your heart’s contentment. Otherwise to option is to be a yes-man person.

Normally when someone calls you which no vendor likes, is to politely jot down the concerns and problem, normally customers just leaves on my voicemail and i note everything down and prepare the reimbursement on my next visit to the location.

Basically there are 2 kinds of locations,

the first one is that they always keep track and make sure that everyone is happy and as a vendor to their company they wanted to have an immediate solution,


especially when the coins get jammed up the machine which is not the vendor’s fault but of course they always blame it on the vendor’s machine that it is crappy and needs to have it replaced or updated. This location needs to have a float perhaps a 10 dollars coins to be maintained at all times to keep everyone happy. I had a very good lcoation which is on a learning school in richmond and it is very good and always give the float to the person in charge but there was an instance that i was extremely tired and beat up and there was to situation when the owner asked me for some loonies and i said i have to go and bring it next time.


When i was halfway going home, she suddenly called me and told me that they will not renew the contract anymore since it is just a month to month contract, i just realize that i made a grave mistake and started apologizing and she made it clear that the machines will be taken out. The last time i went there, they had another vendor serving the location.

I used to talk to the lady owner at this location and make some chit chat conversation and i was very nice and smiling all the time, from that moment on, i just have to shut up and stop being too friendly and i was just suggesting that all vendors should just do this mantra : Smile, Say Yes all the Time, Hello, Refill, No Stare and Leave as quickly as you can.

The second one is that they don’t care about their employees and the vendor.

The management will just tell the customer employee to call the vendor on the sticker attached to the machine and normally i get calls directly from the customer and all i have to do is get the reimbursement on a small envelope to the customer the next visit. Sometimes the management will just unplug your machines without even consulting you and they do this at will since they just don’t care about anyone. Sometimes the management will just move your machine and put another vendor’s machine beside yours without letting you know.

Personally i like locations that just send emails or text when they encounter problems. These are the kinds of people who have empathy towards small self-employed people, they are the ones that initiate the talk and i actually enjoy going to these locations and do a bit of chit chat myself, since we are social creatures and need to interact and speak your mind and not being too restrictive.

How to Finance a Vending Machine

At The Discount Vending Store we are constantly working to provide our customers with the better service, high quality machines and more other options. We understand that in order for you to grow your business, it takes money and many start-up businesses don’t have a lot of cash on your hand. The easiest way to purchase a vending machine is with a credit card but if you don’t have a credit card or don’t want to use it, we have some other great options only for you.

We’ve partnered with PayPal® and DirectCapital® to provide our customers with exceptional finance options for individuals and small businesses. Keep reading to learn more about no money down, no payments for 6 months, flexible re-payment and buy-out plans and start-up business financing!

Also we have always used PayPal as our preferred method of payment for online purchases. PayPal uses a secure, reliable connection to process your payment and they have now updated their “Bill Me Later” option to the PayPal Credit® feature. PayPal Credit® allows customers to make purchases with $0 down and 0 interest on purchases of $99+ if paid in full in 6 months. Remember: with the right location, your machine can pay itself off in 6 months!

Approval for this financing is so fast and easy. And also there’s no need to log into PayPal or create an account if you prefer not to. Simply add your purchases to your online card and click “Checkout”. From there select “Pay with PayPal” where you have the option to “Pay Now” or “Pay Later”. When you Pay Later with PayPal Credit® simply answer a few quick questions about your financial situation and you’re on the fast track to approval!

We are proud to announce that The Discount Vending Store and Direct Capital® have partnered up to offer small business owners and start-up businesses with flexible equipment finance options.

Direct Capital is a direct lender that offers a wide credit window and competitive buy-out plans. The minimum amount to finance is $500. However, they offer maximum approval, meaning you could be approved for much more than you apply for!

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Bad Day At Work

When doing the vending machine business,

never force yourself to be in a hurry at the time, once you get into an accident it’s all over.

It is not worth your time and effort to earn a few dollars if you get injured. What is the purpose of earning money if you had an accident while you are in a hurry. I always remember in my childhood days when my mother tells me not to hurry up all the time and it is still very finely printed in my memory :

  • what is the use of money when you get into a car accident ? all the money in the world will not make you normal again
  • what is the use of money when you get into a motorcycle accident ? it might be too late to regret
  • if you are late in school then what is the big deal ? if you get into an accident would a late report in your school records affect you and your future well being ?

Whenever you are doing something just take in easy and sometimes you have to bend the rules and have to take care of yourself first before anything else, if you are late of an interview then maybe there is a bigger reason why you are late because you are cautious when driving to your destination.

If a bad day in work can be avoided

then you will still have the next day to go your vending location when your late in visiting just becuase you are extra careful when driving to that place, you just have to let go what people think about you and just do what is right.

In some extreme cases like you have been trying to go that particular location every other day but its a tough place since parking is very rare and when there is a vacant space the next u turn, someone else grab that precious spot. In your mind maybe its around $50 profit if you’d have done it but because you have to be careful to find a parking slot someone else got it ahead of you. If you are too fast without being in compsure you might get into a split second accidents which are too numerous to mention.

Well i am usually a very careful guy when doing my things

and everything is scheduled and organized but it was today that i had my bad work day when i was hurrying up to my van to go to the next location that was closing and was thinking maybe i can still make it on the next location or else i wont be coming to vancouver tomorrow and will be delayed after 2 days since the next day is for surrey and richmond locations.

With this in mind i think i would have to change my priorities and mindset again when getting things done. My suggestion to myself is just to take it easy and try to finish work when you are able to with the thought of being very cautious and careful.

It would be a suggestion that the divider painted in bright colors like yellow to avoid other people that might trip or fall.

It is absolutely my fault since i was in a hurry to get things done.

How to Start a Healthy Vending Business

Are you looking for a new business opportunity that requires no special skills or training, can be done part time or as a home-based business, and can get your whole family involved ?  How about starting a vending machine business ?

Whether you’re vending traditional snacks, drinks, healthy snacks, or a combination, you’ll need a vending machine that is appropriate for your product and eye-catching to draw in customers.


Many healthy vending franchises say they’re giving you a great deal when they offer vending operators start-up packages that include the machine, product, locations, tutorials, etc. for exorbitant prices. Such franchises include Human Healthy Vending, Healthy You, Fresh Healthy Vending, Naturals 2 Go, and others.


Don’t be fooled! You can buy a vending machine new or used with a warranty for less than half of the cost that the healthy vending franchises charge! When buying a machine, keep in mind that a Healthy Wrap or some other healthy design/decal will identify your vending machine as a healthy option for customers and attract more sales.

Many healthy vending operators who are just getting into the business are under the impression that they have to special-order product or purchase online to offer their customers the healthier options they’re looking for.


Buying in bulk from places like Sam’s Club or Costco can save you hundreds when re-stocking your machine and you can then pass those savings on to your customers. Additionally it is more convenient to be able to buy them on demand as you are serving your route instead of waiting days for the product to arrive.


Once you have the perfect healthy vending machine with all the best products stocked in it, you need to find the most profitable locations for your machines. You can usually sell a prospective customer on your machine, product, and services alone, without the need to offer a commission.


Lastly you will need the proper licensing from your state, county and city where you are doing business.

The vending business is one of the easiest small businesses to get into and the Return on Investment (ROI) is typically less than a year if you do it right by buying an affordable machine and securing good locations.

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How to use 401k to Start Your Vending Business

We often hear scenarios where an aspiring or new entrepreneur may want to begin a vending business but only have his/her 401k assets to use as an initial investment.  We are not going to kid you; there are risks when using your retirement funds for anything other than retirement.  The largest concern being that if the business fails, you risk not only losing the business assets but your retirement savings, as well. Other risks involve tax penalties assess by the Internal Revenue Service if you do not complete the process the right way.  The gain, however, is if you follow the right procedure and invest strategically, you will have your own business that requires comparatively minimal time investment with consistent returns. The 3 different methods of using 401k assets to fund a business are to: distribute of the money, take a loan against it or roll it over into a business owner is retirement savings account.

Distribute Assets from 401k

Step: 01

Call your 401k plan administrator & request a distribution package.

Step: 02

Fillout the paper work; decide on partial or complete withdrawal.

Step: 03

Sign & submit the form. Distributions are added to yearly gross income. Distributions before age 59 1/2 have an automatic 20% percent federal withholding & are assessed a 10% percent IRS penalty on top of income taxes.

Step: 04

Use the funds to purchase the business.

Take a Loan

The IRS allows you to borrow 50% percent of your 401k up to $50,000 for any reason without paying taxes. The loan must be repaid with interest within 5 years or upon employment termination.

Step: 01

Locate out if your 401k allows you to take loans against it. Apply for the loan forms if your plan allows the loans.

Step; 02

Fill out the loan for the lowest amount amount you need. You are allowed to take more than one loan out at a time, so it is wise to reduce interest incurred on loans until you need the money. Submit your form.

Step: 03

Use the funds to purchase the business.

Open Business owner Retirement Savings Account

This options, by far, the most common option.  You must process your paperwork properly. We do not recommend DIY options on this particular method.  The tax ramifications for errors can be extensive.

Step: 01

Find a CPA that administers Business owner Retirement Savings Account (RSA) which allows you to rollover your Individual Retirement Accounts (IRAs). This is an expert IRA that allows the IRA to buy stock in a personal company. The CPA will not only setup the account, but must become the plan administrator.

Step: 02

Open a rollover IRA with the CPA designated as the Business Owners Retirement Savings Account.

Step: 03

Call your 401k plan administrator and request direct rollover paperwork. Fill out the direct rollover paperwork so the 401k assets go directly to the rollover IRA. The federal government will take 20% present.

Step: 04

Open a corporation in the state you reside in through the secretary of state. File articles of incorporation & pay any registration fee.

Step: 05

Instruct the CPA rollover administrator to purchase stock in the new corporation. Use the assets in the general operating account to purchase the new business.

As you can see, there are options when deciding whether to use your 401k & several ways to do it.  If you have made the decision to proceed, we will recommend that you talk with your Financial Advisor.  After all, we are not experts on this topic! However, we would love to talk with you more about purchase your vending machines with the Discount Vending Store once you are ready to purchase your vending machines.

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Things to Consider Before Starting a Vending Business

So you think you want to be your own boss and you feel that a vending business is the right way to go.

With simply a couple of machines, owning a vending route can solely need needs half time effort. Naturally, route homeowners schedule to service all of their machines on constant day every week. This set up eases the time commitment betting on the proximity of your machine locations and also the variety of machines in hand.

We know that not each owner will begin a route with over 10 vending machines. During this case, you want to have a business arrange if it’s your intention to expand incrementally. Once determinant vending machines for sale costs think about what percentage machines you would like to get the revenue that you’d prefer to build. If you’re a bulk candy merchandiser, generating $10 per month per machine, you’ll would like many machines to get the financial gain you’d prefer to build monthly. On a positive note although, you merely got to stock some varieties of candy, and repair these machines each different month. If you own full sized combos, snacks or soda machines, you ought to be able to collect a median of roughly $200 per machine per week. When you obtain your product expense, you’d be left with or so five hundredth as profit ($100). Of course, there square measure several variables which can sway your profit margins and that we definitely don’t warranty you may be profitable. If your machines produces lots but these numbers, we’d advocate you discover new vending locations as this is often usually the amount one consider determinant your success within the vending business.

We have mentioned that there are several types of machines that you can own and each has its own appeal. Bulk candy vending machines sell one type of candy per machine. Combo vending machines sell both snacks and sodas. Soda machines can typically stock 12 oz cans, 16 oz cans, 16 oz & 20 oz bottles. Healthy vending machines stock items for health conscious consumers. The thing that we have found to be most profitable in this industry is to go with an overarching healthy theme while stocking a few tried and true favorites that might be considered junk food.

No matter what stage of ownership you are in, you can always benefit from evaluating how to best boost your profits. When evaluating a potential purchase, think about the warranty offered and if technical support is offered for your buy. Another factor to consider is if your price includes tax & shipping. At The Vending pro Service, we sell 75% of our machines to new startup companies so we understand the need for additional tech support, warranties, and we offer all the essential information about starting up your business!

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